Frequently Asked Questions

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Returns

If you are unhappy with your clothing order for any reason, you may exchange for an alternate size, an item of equal or greater value, or return for store credit (good for 1 year only). All returns must be unworn, unwashed, and unaltered, with all original tags attached. To be eligible for a store credit or exchange, you must contact us within 5 days of receiving your order to get a Return Authorization (RA) number. You must then ship the item back to us within 48 hours of receiving your RA #. Any order without an RA # will be refused. Customer is responsible for all return shipping charges on exchanges or returns. Sideline Sweetie will cover one free shipping on an exchange item leaving our warehouse, however, any additional exchanges or returns will occur a ground shipping charge. All undergarments, accessories, sale, and discounted items are processed as final sale. Click here for a RA label.

Shipping

UPS Ground shipping takes on average 3-10 business days, not including holidays.

  • If your order is over $100, ground shipping is free!
  • If your order is under $100, UPS standard rates based on your zip code!
  • 3 - DAY AIR (3 business days) $15
  • 2 - DAY AIR (2 business days) $30
  • 1 - DAY AIR (1 business day) $50
  • Canada - (7 business days) $25
  • Hawaii - (7 business days) $25
Please note that all ship dates provided by staff are approximate. While we do ship all orders as soon as possible, orders with upgraded shipping take priority. Free Shipping offers exclude Hawaii, Canada, and Puerto Rico. Got questions or need clarification? Just give us a call!

Shop Safe

You can shop at Sideline Sweetie with confidence. We partner with Authorize.net to accept credit cards safely and securely for our customers. The Authorize.net gateway manages the complex routing of sensitive customer information through all processing networks. We are registered with the Verified Merchant program.

Payment

Pay for your order using Visa, Mastercard, Discover, American Express, Debit Card, or PayPal.

What is your privacy policy?

We hate spam! We will never share any of your information with any 3rd party unless it is necessary to fulfill your order (such as UPS shipping).